Terms of Service

1. Who we are

The valet request portal (the "Portal") and the valet kiosk software used at participating hotels are provided by ParkIt / StaffIt of Kansas City, LLC ("ParkIt", "we", "us"). The valet service itself is performed by ParkIt's valet team at the hotel where you parked (the "Hotel").

2. What the Portal does

The Portal lets you, as the holder of a valet ticket, request that your vehicle be brought up now or at a scheduled time (up to 48 hours ahead), leave a note for the valet team, see the status of your request and the valet team's estimated wait, and exchange messages with the valet desk. The Portal does not process payments and does not store your vehicle details.

3. Your ticket and PIN

Access is tied to the QR code and number printed on your valet ticket. The first time you open it you choose a 4-digit PIN; keep both private. Anyone with the ticket and your PIN can request your vehicle. If you lose the ticket or forget the PIN, go to the valet desk with photo ID. The link stops working when your vehicle is checked out.

4. Requests and estimated times

Requests are fulfilled by the Hotel's valet team. Estimated wait times are provided by the valet team as a courtesy and are not guaranteed. Scheduled requests are reminders to the valet team, not reservations. Please have your ticket ready when you meet the valet.

5. Acceptable use

Use the Portal only for your own ticket. Do not attempt to access other tickets, guess PINs, send abusive or unlawful messages, or interfere with the service. We may lock or close a ticket's Portal access to protect the service or the Hotel's staff.

6. Vehicle, damage and claims

Parking, vehicle care, lost items and damage claims are governed by the terms printed on your valet ticket and by your agreement with the Hotel and its valet operator. The Portal is a communication tool and does not change those terms. Report any concern to the valet manager (see Contact) as soon as possible.

7. Disclaimer and limitation of liability

The Portal is provided "as is". To the fullest extent permitted by law, ParkIt is not liable for indirect, incidental or consequential damages arising from use of or inability to use the Portal, including delays, missed scheduled requests or messaging failures. Nothing in these terms limits liability that cannot be limited under applicable law.

8. Changes

We may update these terms; the date above shows the current version. Continued use after a change means you accept the updated terms.

9. Governing law

These terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules.

10. Contact

ParkIt / StaffIt of Kansas City, LLC · robert.floyd@parkitkc.com · (913) 815-8605 · 207 Westport Rd Ste 201, Kansas City, MO 64111