Privacy Policy
This policy explains what information the valet kiosk and this Portal collect, how it is protected, how long it is kept, and how to have it deleted. It is written to be read on a phone; the full picture is here, not in a longer document elsewhere.
1. Information the valet kiosk collects at the desk
When you hand over your vehicle, the ParkIt valet records on the kiosk at the Hotel:
- Ticket number and whether the vehicle is a short-term or overnight stay
- Vehicle make, model, color and license plate
- Arrival and departure dates, and the date and time the vehicle was checked out
- VIP flag and VIP note, if the Hotel marks a guest as VIP
- Your name and room number, if the Hotel records them
- Notes entered by the valet (for example "luggage in trunk") and any note you leave through the Portal
- Daily print sheets listing vehicles on the lot, which the kiosk may email to the Hotel's own valet contacts
The kiosk does not collect payment card data.
2. Information this Portal collects
- Your ticket number and a one-way hash of your PIN (we cannot read the PIN itself)
- Your requests: when you asked for the vehicle, any scheduled time, their status
- The note you type for the valet team and your chat messages with the valet desk
- Timestamps and the IP address of the device you used, kept only to prevent abuse (PIN guessing, spam)
- One session cookie so you stay signed in on your phone. No advertising or analytics cookies.
The Portal does not collect your name, vehicle details, location or contacts, and never reads the kiosk's records.
3. How your information is protected
- Kiosk records live on the kiosk at the Hotel and are seen by the ParkIt valet team on shift there, who need them to park and return your vehicle. Backups are sent to our server encrypted with a key held only by the kiosk and that location's recovery key; ParkIt office staff and administrators cannot open them. Live board views used by the valet team and their managers are decrypted only in the viewer's browser, and only for locations they have been granted.
- Kiosk records are also shown on one ParkIt-owned phone that stays at the Hotel's valet stand. It receives them from the kiosk through our server, encrypted, and is used only by the valet team on shift.
- Portal data travels over HTTPS and is stored on servers in the United States (Amazon Web Services) with access limited to ParkIt administrators who need it to run the service.
- Chat messages are visible to the valet team on shift at your Hotel and to ParkIt administrators for support and abuse review. Chat is not encrypted end to end.
4. Who sees it
The ParkIt valet team at your Hotel (to serve you), ParkIt managers granted access to that location, and the Hotel as our client (for its own operational records). We do not sell personal information and do not share it for advertising. We disclose information when required by law or to protect safety.
We use these service providers to run the system. They handle data only to provide their service to us:
- Amazon Web Services (Lightsail), United States: hosts our server and database.
- Amazon Simple Email Service: sends the daily print sheets to the Hotel's valet contacts and sign-in codes to our staff.
- Apple and Google push notification services: deliver alerts (for example "car requested") to the valet stand phone. The alert is encrypted before it leaves our server, so these services cannot read it. Guests never receive push notifications.
We do not use advertising, analytics, tracking or social media services, and no page loads code from another company's server.
5. How long it is kept
- Portal data (requests, notes, chat, IP): deleted 24 hours after your ticket is closed at check-out (a Hotel may set this between 1 hour and 7 days). A ticket that is opened but never closed is deleted after 30 days without use.
- Kiosk records: kept on the kiosk and in encrypted backups according to the Hotel's retention setting, by default 90 days of daily backups and monthly backups for 2 years, then purged automatically.
- Audit entries (that a request, deletion or sign-in happened, without vehicle details) are kept for security for up to 2 years.
6. How to delete your information
Portal data. Ask the valet desk to close your ticket, or email robert.floyd@parkitkc.com with your ticket number and the Hotel. Deleted within 7 days.
Kiosk records (vehicle, name, plate, notes). Ask at the valet desk, or email the same address with your ticket number, the Hotel and the date you parked. The valet runs the kiosk's erasure for your ticket. The kiosk then uploads a clean backup and our server removes every earlier backup that still contained your record; any copy a Hotel had pinned is quarantined and purged within 30 days. We confirm by email on request.
Printed tickets and paper logs kept by the Hotel are the Hotel's own records; please ask the Hotel directly.
Exception. If a damage, loss or billing claim about your vehicle is open, the related record may be kept until the claim is resolved, as the law allows.
7. Your rights
You may ask what we hold about your ticket, ask for a correction, or ask for deletion as described above. We respond within 30 days. If you believe we have not handled your information properly, contact us first; you may also contact your state attorney general.
8. Children
The Portal is for valet customers and is not directed to children under 13.
9. Changes
We may update this policy; the date above shows the current version.
10. Contact
ParkIt / StaffIt of Kansas City, LLC · robert.floyd@parkitkc.com · (913) 815-8605 · 207 Westport Rd Ste 201, Kansas City, MO 64111